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Design Process-

 

PART 1 - GETTING TO KNOW YOU 

 
After your initial enquiry you'll be invited to come and meet the designer, so we can get to know you, understand your vision for your occasion and your sense of style.
You will be invited to try on pieces from our collection so that we can understand and advise on what colours, concepts and styles suit your body shape.
For overseas clients that are unable to visit us the same consultation takes place over skype and we ask you to send us photos of yourself in different outfits and palettes so we can understand
 

PART 2 - GETTING CREATIVE

 
The next step is a design session to narrow down ideas and concepts. Think of this as a creatively structured brainstorming session with a talented designer including imagery, fabrics, style ideas and lots of fun and laughter.
Different design concepts for your chosen outfits will be considered, along with suggestions on fabric and embroideries, working on rough sketches and styles capturing detailed requirements along with measurements.
If you are based abroad we will conduct the same session over skype and guide you on how a local tailor should take your measurements.

 

 







 

PART 3: ORDER CONFIRMATION & DEPOSIT

 

Following our initial consultation and design meeting, you will be provided with a detailed summary of your proposed outfit with details of fabric, colours and chosen embroideries and a quote. Once you have agreed to proceed a 50% deposit will be requested, for work to commence. Overseas clients can make this payment via paypal, over the phone with their credit card or via International bank transfer.

 

PART 4: DEVELOPING A PRODUCT SAMPLE

 

Upon confirmation of your order a final design sketch is created with any amendments to the original concept that have been agreed and a sample of the fabric and embroidery is created for approval. We try to give you at least two options to compare and you can then keep the embroidery sample to coordinate colours for other aspects of your wedding theme.

 

PART 5: THE MAGIC UNFOLDS

 

Once your design sample and final sketch have been approved, your order is put into production under the expert care of our artisan tailors, closely supervised by Mani herself.

 

PART 6: YOUR DREAM OUTFIT IS READY.

Once your outfit is complete it will be checked meticulously, in our workshop in India and upon arrival in our design studio in London before we invite you in for that moment you've been waiting for - a fitting. During the fitting we will ensure that garment fits you to the specifics in order, and make recommendations on styling and makeup.

If our clients are based overseas, we will send you a video of the garment for your approval before we send it to your via courier.

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WOMEN SIZE GUIDE 

 

MEN SIZE GUIDE 

 

Returns


Our policy for Returns or exchanges is 7 days. We need to need to be informed within 3 days of you receiving the item for us to assess if refund/exchange is applicable.  

If 3 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange on any item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and any void tags.

Additional non-returnable items:

- No Refunds/exchange on SALE/Discounted items.
- Gift cards
- Credit Notes
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery 

To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@khubsooratcollection.com 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded or exchnaged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@khubsooratcollection.com and send your item to:

Khubsoorat Collection 129 HIGH ROAD, South Woodford, LONDON, E18 2PA, United Kingdom. 


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: 

KHUBSOORAT COLLECTION
129 HIGH ROAD
South Woodford
LONDON, E18 2PA
United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We highly recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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