FAQs

How do I place an order?

You place an order online by using the checkout feature or select “Pick up from store” to available a visit to the boutique for local pickup.

Can I place an order via telephone?

Yes you can, however payments are accepted via online, PayPal or Bank Transfer to confirm the order.

Do I need to open an account to place an order?

Not at all, you can check as a guest.

How do I book an appointment?.

You can book an appoint via our online booking platform HERE or give us a all on 02084750037 to schedule an appointment.

What payment methods do you accept?

We accept all major debit/credit cards including American Express and Paypal.

Which currencies do you accept?

We are a UK based boutique, payments are processed as GBP £. International orders are processed through your bank and currency conversional the time of purchase.

Is my payment and personal information safe?

Yes, we are GDPR compliant and you can view our privacy policy HERE.

What are your shipping options?

We work with DHL and Royal Mail service. We provide standard and express deliveries for domestic and international.

Where do you ship from?

All our products are shipped from our boutique based in the U.K.

How much does shipping cost?

You can view our shipping prices HERE.

Do you ship internationally?

Yes, we ship to all destinations permitted.

Can I track my order?

Yes, once you process your order and dispatched, a tracking number will be provided.

How long does it take for my order to arrive?

Depending on the service selected, Standard delivery is 3-5 working days, Express is next working day where permitted.

Can I cancel my order?

All orders are final at checkout, you can view our return/exchange policy HERE

How do I return or exchange an item?

Exchange are available when notified within 3 working days of receiving the order and item is returned within 7 working days of notice. A credit note or item of the same value will be provided.

What are your size guides?

You can view our size guide HERE

How can I get in touch with you?

You can get in touch via the following platforms:
Tel: +442084750037
Email: info@khubsooratcollection.com
Instagram: @Khubsooratcollection

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WOMEN SIZE GUIDE 

 

MEN SIZE GUIDE 

 

Returns


Our policy for Returns or exchanges is 7 days. We need to need to be informed within 3 days of you receiving the item for us to assess if refund/exchange is applicable.  

If 3 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange on any item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and any void tags.

Additional non-returnable items:

- No Refunds/exchange on SALE/Discounted items.
- Gift cards
- Credit Notes
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery 

To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@khubsooratcollection.com 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded or exchnaged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@khubsooratcollection.com and send your item to:

Khubsoorat Collection 129 HIGH ROAD, South Woodford, LONDON, E18 2PA, United Kingdom. 


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: 

KHUBSOORAT COLLECTION
129 HIGH ROAD
South Woodford
LONDON, E18 2PA
United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We highly recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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